Shipping policy

Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Once the order has been shipped, cancellation is no longer possible. You may request a return after delivery according to our return policy.

Shipping Time
Shipping times vary depending on your location. Below are our estimated delivery times (excluding 2–4 days processing time):

* United States:7–15 business days  
* Canada & Europe: 7–15 business days  
* Australia & New Zealand: 15–25 business days  
* Asia: 7–15 business days  
* Central & South America: 7–15 business days  
* Africa: 15–30 business days  

Please note that shipping times may be affected by customs clearance, weather conditions, or high demand.

Tracking Information
Once your order is shipped, you will receive an email with tracking details. In some cases, tracking information may take 2–5 business days to update. If your tracking shows “No information available at the moment,” please allow some time before contacting us.

Lost or Missing Packages
Aurerone is not responsible for lost or missing packages due to incorrect shipping addresses provided at checkout. Please ensure your billing and shipping details are accurate before placing your order.

Customs & Duties
Customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Multiple Packages
In some cases, orders may be shipped in multiple packages depending on product availability or warehouse location.

If you have any questions regarding shipping, please contact our support team and we’ll be happy to assist you.